Please read these terms carefully before using Andiza. By accessing our platform, you agree to be bound by these terms.
Last Updated: January 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you and Andiza Co. Limited ("Andiza", "we", "us", or "our") regarding your access to and use of the Andiza platform, including our website (www.andiza.co.rw), mobile applications, and related services (collectively, the "Platform").
By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Platform.
Important: These Terms include provisions that limit our liability and require you to resolve disputes through arbitration on an individual basis.
You must be at least 18 years old to use the Platform. By using the Platform, you represent and warrant that you are at least 18 years of age. If you are under 18, you may only use the Platform with the consent and supervision of a parent or legal guardian.
To access certain features of the Platform, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.
Andiza acts as an intermediary platform connecting couples with wedding vendors. We do not provide wedding services directly. All contracts for wedding services are between couples and vendors. We are not a party to such contracts and are not responsible for the performance or quality of services provided by vendors.
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree NOT to:
Vendors must provide accurate business information and may be required to submit verification documents. We reserve the right to verify vendor credentials and reject or remove vendors who do not meet our standards.
Vendors are responsible for the accuracy of their service listings, pricing, and availability. All service descriptions must be truthful and not misleading.
Vendors agree to:
Andiza may charge vendors commission fees or subscription fees for using the Platform. Fee structures will be communicated separately and may be updated with reasonable notice.
When a couple requests a booking, the vendor must accept or decline the request. A binding contract is formed between the couple and vendor upon acceptance. Andiza is not a party to this contract.
Payments may be processed through the Platform using third-party payment processors. By making a payment, you agree to the terms of the payment processor. We are not responsible for payment processing errors or disputes.
Cancellation and refund policies are determined by individual vendors. Couples should review vendor cancellation policies before booking. Andiza does not guarantee refunds but may assist in dispute resolution.
Disputes regarding bookings, payments, or services should be resolved directly between couples and vendors. Andiza may provide mediation assistance but is not obligated to resolve disputes.
All content on the Platform, including text, graphics, logos, images, software, and design, is owned by Andiza or our licensors and is protected by copyright, trademark, and other intellectual property laws.
By uploading content to the Platform (photos, reviews, descriptions), you grant Andiza a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute your content for the purpose of operating and promoting the Platform.
You represent and warrant that you own or have the necessary rights to all content you upload and that such content does not violate any third-party rights.
You may not copy, modify, distribute, sell, or lease any part of the Platform or its content without our express written permission.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not guarantee the quality, accuracy, or reliability of vendor services. We do not endorse any vendor or guarantee that vendors will fulfill their obligations. You use vendor services at your own risk.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANDIZA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE PLATFORM SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR RWF 100,000, WHICHEVER IS LESS.
Note: Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless Andiza, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:
You may terminate your account at any time by contacting us or using the account deletion feature in your settings.
We may suspend or terminate your account at any time, with or without notice, for any reason, including if we believe you have violated these Terms or engaged in fraudulent or illegal activity.
Upon termination, your right to use the Platform will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including intellectual property rights, disclaimers, indemnification, and dispute resolution.
These Terms shall be governed by and construed in accordance with the laws of the Republic of Rwanda, without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms or the Platform shall be resolved through binding arbitration in accordance with the Kigali International Arbitration Centre (KIAC) rules. The arbitration shall take place in Kigali, Rwanda, and shall be conducted in English.
Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Platform and updating the "Last Updated" date. Your continued use of the Platform after changes constitutes acceptance of the modified Terms.
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Andiza regarding the Platform.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.
If you have any questions about these Terms of Service, please contact us:
Andiza Co. Limited
Registration No: 156009534
Nyarugenge, Kigali, Rwanda